Done with paper slips and Excel in guest feedback
Most hotels collect feedback after the stay – but lose it in Excel, emails and paper forms.
With clarissa.one you automate your entire post-stay feedback system and finally get clear, usable data.
Most hotels collect feedback after the stay – but lose it in Excel, emails and paper forms.
With clarissa.one you automate your entire post-stay feedback system and finally get clear, usable data.
You do collect feedback, but the paper forms are rarely filled in and email surveys get ignored. Excel lists are incomplete or outdated – and you lack the overview.
clarissa.one captures those moments: the guest scans a QR code, picks their mood from a color wheel in seconds, and the feedback is right there.
Feedback in 15 seconds. No login, no app, no required fields, no paper form to fill in.
No paper trail. No Excel. And above all: no nasty surprises on Google.
Find out how you can improve. clarissa.one helps you to:
spot recurring problems immediately,
improve your service in a targeted, not reactive, way,
reduce negative reviews in the long term,
and measurably increase guest satisfaction.
Just try clarissa.one. With no commitments!
Get started — try for freeThree things that make the difference for your guests and for you.
Scan QR code, color wheel on the phone, 15 seconds. Even guests who would never fill in a form give feedback this way.
What that means
Start without risk and see immediately how simple the feedback system really is.
Post-stay feedback & review management for hotels
After check-out, guests can share their feedback directly via a QR code. Responses are captured digitally and analysed, giving hotels valuable insights into guest satisfaction.
At check-out, guests simply scan the provided QR code with their smartphone. They are taken directly to the feedback page and can leave their review in just a few taps. The simple process increases participation rates and helps hotels collect more valuable guest reviews.
Post-stay feedback creates a direct communication channel between guest and hotel. Guests can share their experiences and concerns immediately after their stay. Hotels can then respond to complaints and make improvements – before the criticism ends up on Google, Booking.com or TripAdvisor.
The system collects honest feedback after the stay and surfaces recurring problems or areas for improvement. Hotels receive concrete pointers on service, facilities or processes and can implement targeted improvements.
Yes. All reviews and comments are captured digitally and displayed clearly. Moods, trends and frequently mentioned topics are recognised automatically – no more manual analysis of surveys or Excel lists.
Post-stay feedback helps hotels collect more guest feedback, make satisfaction measurable and improve their online reputation sustainably. Regular responses allow hotels to identify weaknesses, optimise service processes and generate more positive reviews in the long run.
We build clarissa.one together with the first hotels using it. When you join, you have a direct line to us as founders – no ticket system, no hotline with a wait queue.
We discuss requests and new features directly with you – and prioritise them by what you actually need in your daily work. Not by a backlog no one ever sees.
Michael & Roland · clarissa.one