Stop bad Google reviews before they happen!
Unhappy guests rarely complain on site – they go straight to Google. With clarissa.one you get their feedback during their stay and can react before it goes public.
Unhappy guests rarely complain on site – they go straight to Google. With clarissa.one you get their feedback during their stay and can react before it goes public.
Instead, they write a bad Google review weeks later. Three psychological reasons – backed by academic research.
96%
of unhappy guests never tell you directly – they simply leave or post a 1-star review weeks later.
Complaining at the reception feels like confrontation for many guests. A bad Google review from home feels safe and anonymous.
Source: Stephens & Gwinner (1998), 'Why Don't Some People Complain?' – Journal of the Academy of Marketing Science
On departure day the guest's mind is already on the road: luggage, invoice, taxi. They can't put their unease into clear words – they only feel 'that wasn't ideal'. The right words only come days later.
Source: Kahneman (2011), 'Thinking, Fast and Slow' – Dual-Process theory
Hotels typically offer only two options: speak up in person (high barrier) or fill in a questionnaire (5–10 minutes, too long). Something in between is missing.
Source: Wirtz & Lovelock (2016), 'Services Marketing' – Feedback barriers in the service sector
Get started immediately and risk-free. See for yourself how easy and effective clarissa.one really is.
Use clarissa.one and keep your guests genuinely satisfied during their stay. This feature is the key to good reviews.
See red moods at a glance – so you can act on complaints right away and resolve issues before they grow.
What that means
20-minute live demo
We show you the system live – tailored to your daily work.
Become a pilot hotel
Help shape the product. Direct line to us.
Demo mode with no time limit
No credit card. Test for as long as you need.
In the pilot call we cover the basics together: what clarissa.one does, how it fits your hotel – and just as importantly: where the shoe pinches for you right now? Which questions and challenges do you have around guest feedback and online reviews?
If it's a fit, you become a pilot hotel – your wishes flow directly into the product. After that you test everything in your own time in demo mode: no credit card, no time limit. You decide when to go live.