Stop bad Google reviews before they happen!
Unhappy guests rarely complain on site – they go straight to Google. With clarissa.one you get their feedback during their stay and can react before it goes public.
Unhappy guests rarely complain on site – they go straight to Google. With clarissa.one you get their feedback during their stay and can react before it goes public.
Instead, they write a bad Google review weeks later. Three psychological reasons – backed by academic research.
96%
of unhappy guests never tell you directly – they simply leave or post a 1-star review weeks later.
Complaining at the reception feels like confrontation for many guests. A bad Google review from home feels safe and anonymous.
Source: Stephens & Gwinner (1998), 'Why Don't Some People Complain?' – Journal of the Academy of Marketing Science
On departure day the guest's mind is already on the road: luggage, invoice, taxi. They can't put their unease into clear words – they only feel 'that wasn't ideal'. The right words only come days later.
Source: Kahneman (2011), 'Thinking, Fast and Slow' – Dual-Process theory
Hotels typically offer only two options: speak up in person (high barrier) or fill in a questionnaire (5–10 minutes, too long). Something in between is missing.
Source: Wirtz & Lovelock (2016), 'Services Marketing' – Feedback barriers in the service sector
Get started immediately and risk-free. See for yourself how easy and effective clarissa.one really is.
Use clarissa.one and keep your guests genuinely satisfied during their stay. This feature is the key to good reviews.
See red moods at a glance – so you can act on complaints right away and resolve issues before they grow.
What that means
Everything you need to know about in-stay feedback
The in-stay feedback system lets guests share feedback quickly and effortlessly during their stay. Via a QR code, guests access the feedback interface directly and can rate their satisfaction or flag specific concerns. The hotel team receives responses in real time and can react immediately while the guest is still on site.
As soon as a guest submits a negative rating or critical feedback, the responsible team is notified immediately. This allows staff to identify problems early and take targeted action before the dissatisfaction shows up as a public review on Google, TripAdvisor or Booking.com.
No. Guests don't need an additional app and generally don't need to register. Feedback is captured directly via a QR code and a mobile web browser. This significantly lowers the barrier to participation and increases response rates.
Guests can submit both general satisfaction ratings and specific concerns – for example, issues with the room, technical faults, service requests, cleanliness problems or suggestions for improvement. The hotel receives valuable information directly from the live stay.
Yes. Since responses come in real time, staff can contact the guest immediately and offer a solution. This enables proactive guest care and increases the chance of turning a negative experience into a positive one while the guest is still in-house.
Many guests don't voice their dissatisfaction at reception – they post their criticism online after departure. The in-stay feedback system gives hotels the opportunity to identify and resolve issues early. This reduces the likelihood of unhappy guests later leaving negative reviews on Google or other review platforms.
20-minute live demo
We show you the system live – tailored to your daily work.
Become a pilot hotel
Help shape the product. Direct line to us.
Demo mode with no time limit
No credit card. Test for as long as you need.
In the pilot call we cover the basics together: what clarissa.one does, how it fits your hotel – and just as importantly: where the shoe pinches for you right now? Which questions and challenges do you have around guest feedback and online reviews?
If it's a fit, you become a pilot hotel – your wishes flow directly into the product. After that you test everything in your own time in demo mode: no credit card, no time limit. You decide when to go live.