DE|EN|ES

Tired of spreadsheets, paper notes and bad Google reviews?

clarissa.one automates your guest feedback – from feedback entry through to detailed analysis.

Guest feedback via QR code and color wheel

THIS IS CLARISSA.ONE

Collect and analyse guest feedback digitally

clarissa.one collects reviews after check-out and catches feedback while the guest is still on site. You decide what to do with it.

Already scanned the QR code?

That's how easy it is for your guest to give feedback. Try it yourself – scan the QR code in the image or click here:

See it as the guest does

Set up clarissa.one in 7 minutes

Our step-by-step wizard lets you create your property in just a few minutes and configure it using predefined amenities. Time is precious.

Print the QR code and start straight away

A sticker on the mirror, a card on the nightstand, a stand-up at the breakfast buffet. No login, no app, no form. Your guest can give feedback right away.

Real-time traffic-light dashboard

Red, yellow, green. Your team sees at a glance where something is going wrong in the house right now – and which room. The relevant team is notified directly.

GDPR-compliant, hosted in Germany

Feedback is anonymous. Contact details only on the guest's explicit opt-in. Our own servers in Germany – no US clouds, no data sharing.

POST-STAY

Guest feedback at check-out

Post-stay is the simple version of clarissa.one. Save time and money on guest feedback management:

No more paper trail: Your guest simply scans the QR code with their phone and can submit the review later, too.
Get more guest feedback: Many guests avoid face-to-face feedback but happily use an anonymous channel.
Instant analysis: All reviews are categorised automatically and can be analysed at any time.
Spot issues early: A traffic-light dashboard shows you where the first problems are, so they can be resolved quickly.

Guest feedback during the stay

In-stay is what makes clarissa.one special. Give guests a direct feedback channel and resolve issues while they're still on site.

Guests simply scan the QR code: During the stay, feedback can be shared instantly and effortlessly.
Complaints go straight to the team: Problems become visible in real time, before they go public.
The team can react immediately: The issue gets resolved while the guest is still in-house.
Frustration turns into satisfaction: The guest feels heard – and skips the negative Google review.

More about In-Stay

CLARISSA.ONE IS DIFFERENT

What your team really gets out of it

Three things that set us apart from classic review tools – in everyday work at the front desk, in housekeeping and in breakfast service.

Low barrier for the guest

Feedback your guests actually give

QR code in the room, color wheel on their phone, 15 seconds. Even guests who would never fill in a form give feedback this way – and they do it before checking out.

What that means

No paper, no card on the counter, no clipboard
No login, no app, no email address required
40+ languages worldwide – incl. Chinese, Arabic, Japanese, Turkish, Russian

Set up in 10 minutes

Step-by-step wizard – not an IT project

Enter the hotel name, select areas (rooms, breakfast, spa, …), print QR codes. No technician, no training, no new software on the front desk PC.

What that means

Your hotel is ready after lunch, not after the next quarter
Predefined areas and questions – usable straight away
Create rooms in batches (e.g. rooms 101–150 in a single step)

Act, don't just analyse

Traffic-light dashboard with instant alert

Red mood in room 207 at 14:42? Your front desk or housekeeping gets the alert before the guest closes the door behind them. Analysis can come later – action has to come now.

What that means

Red/yellow/green instead of columns of numbers
Analysis per room, area and day/week/month
Complaints get resolved instead of ending up on Google

Try clarissa.one for free

Just create your clarissa.one account and try us out for free with no time pressure.

Try for free