Service Description

Subject Matter of Services

clarissa.one offers an online platform that enables hotels and accommodation businesses to collect, analyse and evaluate guest feedback in a modern, AI-driven way. The platform includes the collection of guest reviews, automated analysis using artificial intelligence, and the provision of evaluations and recommendations for action in a privacy-compliant environment.

Scope of Services

• Collection and management of guest feedback via the clarissa.one platform.
• AI-powered analysis and evaluation of collected guest reviews.
• Provision of multilingual feedback forms for hotel guests.
• Real-time dashboards and reports for evaluating guest feedback.
• Compliance with GDPR and legal requirements for data protection and data security.

Prices and Payment Terms

The prices for using the clarissa.one platform are based on the current price list, which is available on our website at Pricing. Price changes will be communicated to users in a timely manner and do not apply retroactively to purchases already made.

Terms of Use

• The user configures the feedback collection and provides the required information about their business.
• clarissa.one assumes no liability for the accuracy or completeness of the data entered by the user or their guests.
• Use of the platform is subject to the applicable legal requirements in each case.

Availability and Support

clarissa.one guarantees a platform availability of 99% on an annual average. Availability is measured on the basis of a calendar year; scheduled maintenance periods are excluded.

Scheduled maintenance work will be announced at least 48 hours in advance and will preferably be carried out outside of normal business hours to minimise the impact on users.

In the event of a platform disruption, clarissa.one will begin problem resolution promptly.

The availability guarantee does not apply to outages caused by:

• Force majeure
• Attacks on the IT infrastructure
• Errors caused by the user
• External technical problems (e.g., internet provider)

Support requests can be submitted by email.